Welcome to Leather Diva Fit Store’s FAQ section, where we answer all your questions about our bold fashion collections, worldwide delivery, and premium customer service. Designed for the fashion-forward individual who values both style and convenience, this guide will help you navigate your shopping experience with confidence.

Product Questions

What styles does Leather Diva Fit specialize in?
We specialize in bold, statement-making fashion including leather and faux leather pieces (jackets, dresses, leggings, skirts), party wear (evening glam, little black dresses), denim collections, and premium accessories. Our aesthetic blends edgy sophistication with wearable glamour.
Are your leather products genuine leather?
We offer both genuine leather and high-quality faux leather options, clearly labeled in product descriptions. Our faux leather collections provide exceptional quality with vegan-friendly materials.
How do I determine my size for leather clothing?
Each product page includes detailed size charts with measurements in inches/cm. For leather items, we recommend checking the stretchability notes as leather has less give than other fabrics. When in doubt between sizes, size up for comfort.
Do you offer plus sizes?
Currently we specialize in sizes XS-XL, with select styles available in extended sizing. Check individual product pages for availability.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
How do I create an account?
During checkout, you’ll have the option to create an account by entering your email and creating a password. Account holders enjoy faster checkout, order tracking, and exclusive offers.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days), so please email [email protected] immediately with your order number if changes are needed. We’ll do our best to accommodate requests before shipment.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect CVV code, international transaction blocks (contact your bank), or PayPal authorization issues. Try an alternate payment method if problems persist.

Shipping & Delivery

What are my shipping options?
Express Shipping ($12.95): 10-15 business days via DHL/FedEx with premium tracking
Free Standard Shipping: 15-25 business days via EMS (orders over $50)
Do you ship to my country?
We ship worldwide except certain remote areas and parts of Asia. Enter your address at checkout to confirm availability.
How can I track my order?
All orders include tracking. You’ll receive a link via email when your order dispatches from our Akron headquarters.
What if my package is delayed?
While rare, international shipments may face customs delays. If your package hasn’t arrived within 5 days of the estimated delivery date, contact us at [email protected].
Will I pay import duties?
Import duties vary by country and are the customer’s responsibility. We declare all packages at full value for customs. Check with your local customs office for specific rates.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, with tags attached, and in original packaging. Leather items must show no signs of wear.
How do I initiate a return?
Email [email protected] with your order number and return request within 15 days. We’ll provide return instructions and a prepaid label (deducted from refund).
When will I receive my refund?
Refunds process within 5-7 business days after we receive your return. Original shipping fees are non-refundable.
Do you offer exchanges?
Currently we process returns for refunds only. For a different size/color, place a new order after your return is processed.

Customer Service

How do I contact customer service?
Email us at [email protected] for prompt assistance with any questions about orders, sizing, or our products. We typically respond within 24 business hours.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Where is Leather Diva Fit based?
Our headquarters is located at 3318 Briarhill Lane, Akron, US 44308. All orders ship from this location.

Can’t find your question here? Our style team is always ready to help you create your perfect bold look. Contact us at [email protected] for personalized assistance.

Shop with confidence knowing every Leather Diva Fit order comes with our quality guarantee and commitment to your satisfaction.